Return Policy

Return Policy

Return Policy for Supra Products

At Supra, we are committed to your satisfaction and want to ensure that your shopping experience with us is exceptional. If you’re not completely satisfied with your purchase of Supra pickleball paddles or pickleball balls, we’re here to help you with our straightforward return policy.

1. Eligibility for Returns:

You may initiate a return for Supra pickleball paddles and pickleball balls within 30 days from the date of delivery. To be eligible for a return, the items must be in unused and resalable condition. Items showing signs of wear or damage that exceed normal handling for inspection purposes will not be accepted.

2. Return Process:

To initiate a return, please follow these steps:

Contact our customer support team at [support@suprapickleball.com]. Provide your order number, a description of the item(s) you wish to return, and the reason for the return.

Our support team will provide you with a return authorization and further instructions on where to send the items.

3. Return Shipping:

The customer is responsible for the return shipping costs. We recommend using a trackable shipping method to ensure that your return is successfully delivered to us. If the return is due to an error on our part, such as a defective product or incorrect item shipped, we will provide a prepaid shipping label for your return.

4. Refunds:

Upon receiving and inspecting the returned items, we will process your refund. Refunds will be issued using the original payment method used for the purchase. Please allow up to 7-10 business days for the refund to appear in your account, depending on your bank’s processing time.

5. Non-Returnable Items:

Certain items are non-returnable, including items that have been used, damaged, or customized. This includes any pickleball paddle or ball that shows signs of wear, markings, or any form of alteration.

6. Exchanges:

At this time, we do not offer direct exchanges. If you wish to exchange an item, you can initiate a return for a refund and then place a new order for the desired item.

7. Damaged or Defective Items:

If you receive a damaged or defective pickleball paddle or ball, please contact our customer support team within 7 days of receiving the item. We will guide you through the return process and ensure that you receive a replacement or refund.

8. Contact Information:

For any questions or assistance with your return, please contact our customer support team at [support@suprapickleball.com].

We appreciate your trust in Supra and value your satisfaction. Our return policy is designed to provide you with a hassle-free process while ensuring the quality and integrity of our products. Thank you for choosing us for your pickleball needs!

Sincerely,

Supra Pickleball Support Team

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